Terms of Service

Last updated: 25 April 2026

1. Acceptance

By signing up for, accessing, or using LabourFlow you agree to these Terms of Service (“Terms”). Where a tenant-owner signs up on behalf of an organisation, the act of completing tenant sign-up serves as a written agreement binding that organisation. If you do not agree, do not use the service.

2. Service description

LabourFlow is a contract-labour management SaaS for Indian factories. It supports labour-supply onboarding, contractor engagement, attendance, statutory reporting, and reconciliation, and is intended to be used by registered factory operators and the contractors they engage.

3. Scope of use

One subscription belongs to one tenant-owner (the legal entity that signs up). Under that single subscription a tenant-owner may register and operate any number of factories they themselves own or operate. Per-user licensing terms are [PRICING-TBD].

4. Tenant-owner responsibilities

The tenant-owner is responsible for:

• Collecting personal data from contractors and labour lawfully and with appropriate notice / consent under Indian law.
• Sharing accurate statutory documents (CLRA principal-employer certificate, contractor licence numbers, factory licence, etc.).
• Notifying their own staff, contractors and labour that LabourFlow is processing data on their behalf, and that grievances may be routed via LabourFlow’s DSR channel.
• Keeping their account credentials confidential and enforcing reasonable access controls inside their organisation.

5. Acceptable use

You agree not to:

• Resell, sublicense, or white-label the platform without a written agreement.
• Scrape, mass-export, or reverse-engineer the platform.
• Use the platform to deny statutory wages, evade ESI / EPF obligations, or otherwise circumvent the very labour-law obligations the platform exists to support.
• Upload malware, spam, or unlawful content.
• Use the platform to harass workers or contractors.

6. Data ownership

The tenant-owner owns their tenant data. FactoryHUBx (the Operator) acts as a data processor on behalf of the tenant-owner for personal data of contractors and labour. We will not use tenant data for any purpose outside operating the service for that tenant, except where applicable law compels us to.

7. Service levels and uptime

We target [SLA-FINAL] (initial aim: 99.5% monthly availability) for the production tenant-facing endpoints, excluding scheduled maintenance windows announced in advance. SLA credits, if any, will be defined in the final commercial agreement.

8. Pricing

Pricing tiers and per-seat pricing are [PRICING-TBD]. Pricing in effect at the time of renewal applies; we will give written notice of price changes before the next renewal cycle.

9. Termination and data export

Either party may terminate the subscription on 30 days’ written notice. On termination:

• The tenant-owner may export their tenant data in a portable machine-readable format for up to 30 days after the termination date.
• After that 30-day window, we permanently delete tenant data (other than records the law requires us, or you, to retain).
• Outstanding fees up to the termination date remain payable.

10. Liability

To the maximum extent permitted by law, the Operator’s aggregate liability under or in connection with these Terms is capped at the total subscription fees paid by the tenant-owner in the twelve (12) months immediately preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, or punitive damages, or for loss of profit, goodwill, or anticipated savings. These Terms are governed by the Indian Contract Act 1872.

11. Indemnity

The tenant-owner agrees to indemnify and hold harmless the Operator against claims, losses, and penalties arising from: (a) misuse of the platform by the tenant-owner or its users; (b) the tenant-owner’s own breach of CLRA, the Factories Act, ESI / EPF obligations, or other labour law; or (c) inaccurate statutory declarations the tenant-owner has made on the platform.

12. Compliance and jurisdiction

We comply with applicable Indian law, including the Information Technology Act 2000 (and §43A on reasonable security practices), the SPDI Rules 2011, and the Digital Personal Data Protection Act 2023.

These Terms are governed by Indian law. The courts at [JURISDICTION] (one of: Bangalore / Mumbai / NCT of Delhi) have exclusive jurisdiction over any dispute arising under these Terms, subject to mandatory consumer-forum rights where applicable.

13. Modifications

We may modify these Terms from time to time. For material changes affecting commercial terms or your rights, we will give the registered owner contact at least 30 days’ written notice. Continued use of the service after the effective date constitutes acceptance.

14. Force majeure

Neither party is liable for delays or failures in performance caused by events outside its reasonable control, including acts of God, war, civil unrest, governmental action, internet or power outages, pandemics, or failures of upstream cloud / telecom infrastructure, provided the affected party uses reasonable efforts to mitigate the impact.

Contact

Questions about these Terms:
Email: [SUPPORT-EMAIL]
Registered office: [REGISTERED-ADDRESS]